Public sector delivery
ITSM ticket intelligence pipeline
- Problem
- A chaotic backlog of mixed-media support tickets hid recurring problems, root causes, and operational priorities.
- Constraint
- Internal operational data with strict data-control requirements, so a generic cloud workflow was not an option.
- Outcome
- A secure local pipeline using OCR and LLMs to summarize, cluster, and surface root causes, running inside controlled infrastructure and delivered under the partner's brand.